This is because Chinese and Japanese language fonts have not been installed on your computer. To do so follow the below instructions for your Operating System:
Click Start, point to Settings, and then click Control Panel.
Double-click "Regional Settings".
Click the "General" tab, click to select the check box next to the appropriate language group you wish to install, and then click Apply. The system will either prompt for a Windows 2000 CD-ROM or access the system files across the network. Once the language is installed, Windows 2000 will prompt you to restart the computer.
Click Start and select Control Panel.
Double-click "Regional and Language Options"
Click the "Languages" tab and check the box labelled "Install files for East Asian languages", Click Apply.
Windows will prompt you to restart the computer.