Make sure you have ‘AutoPlay' enabled on your computer. You may need to check with your network administrator as they have disabled this feature on your network. Otherwise, follow the instructions for your operating system:
For Windows 2000/XP:
Microsoft has a fix available off their website called AutoPlay Repair Wizard. This can be downloaded from the following link:
For Windows Vista/7:
Click the Start Icon and select "Control Panel"
In Control Panel double-click the "AutoPlay" icon.
Ensure the "Use AutoPlay for all media and devices" check box is checked.
Secondly you can try the following:
Click the Start Icon and type "regedit.exe" and run it.
Locate the following key:
Locate the "AutoRun" registry value in the right pane, and check that the value data for this is set as "1", which is enabled. If it is "0" then double click the key and change the value to "1".
On a domain many security policies can be set to maintain security on the network. If you are a Network Administrator ensure that you give the following permissions for users to run the TotalLock.exe application:
The TotalLock.exe requires modify permissions on the following keys:
The TotalLock.exe requires permissions to execute the "mountvol.exe" program found in the following path:
If you are still experiencing issues running the TotalLock.exe program for your users please fill out the Tech Support form and we can assist in your issue.
Unfortunately it will not function as it requires the AES USB Flash Drive's secure partition to be unlocked. This can only be done with a password on a compatible operating system.
We recommend you purchase a non-encrypted USB from the Integral range.
You cannot access more than one Integral Crypto drive at a time on the same system. The encryption engine has been designed only to access one Crypto drive at a time. Using more than one Crypto could cause problems.
The Integral AES 256-bit encryption range of USB Flash Drives for Apple Macs are fully compatible with Intel-based Mac computers or MacBook laptops running Apple Mac OS X and above.
However, the Integral AES 256-bit encryption range of USB Flash Drives does not support the older PowerPC processors/architecture, which were replaced by Apple in the beginning of 2006.
To identify which processor you have please follow the below support article from Apple:
The INTEGRAL CRYPTO MAC is only compatible with MACs. It will not work in a Windows PC.
(There are INTEGRAL CRYPTO USB DRIVES available for Windows PCs only and a DUAL version that will work with PC and MAC. Please click here to see the range)
Yes. All endpoint security software on the market allows the Administrator to create an exception for certain hardware IDs to run. As an Administrator you need to give the Integral AES encrypted USB an exception under the endpoint's hardware ID feature and ensure that the TotalLock.exe program has the privilege to run off the USB Flash Drive. We do not recommend running another form of encryption over the Integral Crypto.
No. The PC version of the Integral AES 256-bit encrypted range of USBs will not work on Apple or Linux OS computers. To meet your USB security needs on Apple computers, we recommend our Crypto Drive Mac Edition. Please click here to see the range
This is because Chinese and Japanese language fonts have not been installed on your computer. To do so follow the below instructions for your Operating System:
Click Start, point to Settings, and then click Control Panel.
Double-click "Regional Settings".
Click the "General" tab, click to select the check box next to the appropriate language group you wish to install, and then click Apply. The system will either prompt for a Windows 2000 CD-ROM or access the system files across the network. Once the language is installed, Windows 2000 will prompt you to restart the computer.
Click Start and select Control Panel.
Double-click "Regional and Language Options"
Click the "Languages" tab and check the box labelled "Install files for East Asian languages", Click Apply.
Windows will prompt you to restart the computer.
When the TotalLock.exe program mounts or un-mounts its secure partition, Windows OS detects it as being removed and removes the icon from the system tray. This is not an issue as you can use the TotalLock.exe program to safely log in and log out of your secure Integral USB using the Padlock buttons. The TotalLock.exe will not lock the secure partition whilst data is being written to it.
This could be because there is no default pdf file reader installed on your PC/Mac. You will need to download and install a PDF reader to view the manual. There are many free pdf readers available on the internet, such as Adobe Reader. Search for "pdf reader" in any search engine and download and install from a trusted source.
No, the Integral AES 256-bit encrypted range is not affected by this scare. In summary, the encrypted USBs that were hacked carried out the password comparison on the computer they were plugged into, which can allow a hacker to observe the password verification process and simulate their own verification. The Integral AES encrypted range of USB Flash Drives does the password comparison on the USB itself, and not on the computer - and so are not susceptible to this attack method. A report that highlights the strength of Integral AES 256-bit encrypted USB Flash Drives compared to other in the market can be found on the following link.
Your password must be 8 to 16 characters long and must include a minimum of one capital letter, one lower case letter and one number. For example:
Special characters such as *^+# can also be used but are not mandatory.
Yes, Crypto Drive contains an optional "Personal ID Function". You can store your name, address, phone number and company name on the Drive, whilst your confidential data remains secure at all times. (Do NOT put your password here)
No administrative privileges are required to use the Integral Crypto range of drives, Courier Security Edition and Ag47 Security Edition.
The Crypto USB drive range, Courier Security Edition and Ag47 Security Edition require no software to be installed on the PC/Mac, they have a zero footprint.
You can setup a clue/hint on the password setup screen and it is highly recommended to do so. For example, if your password was "Superman88" your password hint might be "My favourite comic book and last two digits of special number". Obviously choose something that cannot be guessed by someone.
Once this is setup you can click on the question mark button to display your present clue/hint of your password.
After 6 failed password attempts, all data will be erased and the Integral AES 256bit encrypted Flash Drive will be reset to factory settings.
The USB Flash Drive is then reusable. Due to the nature of the USB it is not possible to recover the passwords and it is highly recommended to set a password hint when setting up the encrypted USB. Think about keeping a secure copy of your password.
We DO NOT have any "back-door" tools to recover data.
You should always have a secure backup of your data.
With the CRYPTO DUAL version a Master and User password can be set. If the User forgets their password they are warned of the fifth attempt to go to the Master who can unlock the drive with the Master Password if set. Please click here to see the range. On the sixth attempt the drive is erased.
The Total Lock user interface is pre-loaded in 24 languages that can be selected when the USB is first setup. These include:
256-bit AES encryption (Advance Encryption Standard) is an International standard which ensures data is encrypted/decrypted following this approved standard. It ensures high security and is adopted by the U.S. government and other intelligence organizations across the world.
Hardware based encryption is where data which is transferred to and from the Integral encrypted USB is automatically encrypted/decrypted through a AES chip built on the Flash Drive. This is much faster and more secure than a software based encryption system, where data is encrypted/decrypted through a program on the PC/Mac.
The Integral Crypto Drive range, Courier Security Edition and Ag47 Security Edition all use hardware-based 256-bit AES encryption to encrypt your data.
FIPS 197 certification looks at the hardware encryption algorithms used to protect the data. FIPS 140-2 is the next, more advanced level of certification. FIPS 140-2 includes a rigorous analysis of the product's physical properties. So, with a FIPS 140-2 certified USB Flash Drive the tamper-proof design of the circuit board has been approved, as well as the data encryption.
No, at this time our range of Encrypted USB Flash Drives are not compatible with Microsoft Surface RT or Surface Pro tablet PCs.
At this time our range of Encrypted USB Flash Drives do not support Windows To Go configuration.
Integral are developing a range of Windows To Go products to be released in the near future.